This issue can have several reasons. Please make sure that you set the global configuration and your personal API token correctly.

If there are no mistakes in the configuration, please watch for a notification in Jira after logging your working hours.

Appears a green notification that says "Logged hours in MOCO" and the hours stillt won't be displayed in MOCO, please contact our support (

For the case that Jira shows a red error message, you can get the solution from the following table.

Error message



You haven't got permission in MOCO to book on this project/task.

This task has been tagged as completed in MOCO. It's not possible anymore to book on it.